Privacy Policy
Effective Date: 03/25/2025
At Luna Counseling Services, PLLC, we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you use our counseling services. Please take a moment to read this policy carefully.
1. Information We Collect
We collect personal information that you provide to us directly when you access or use our services. This information may include:
- Personal Identifiers: Name, address, phone number, email address, date of birth.
- Health Information: Physical or mental health conditions, treatment history, and related information that is necessary for providing counseling services.
- Payment Information: Credit card details or other payment information if applicable.
- Communication Information: Records of your communications with us, such as emails, phone calls, or text messages.
2. How We Use Your Information
We may use the personal information we collect for the following purposes:
- To provide you with counseling services and to respond to your inquiries.
- To process payments and manage billing.
- To communicate with you about your appointments, including reminders or updates.
- To improve our services, including analyzing usage patterns and preferences.
- To comply with applicable legal requirements and regulations.
3. SMS Text Opt-In Section
By providing your mobile phone number and opting into SMS communication, you agree to receive text messages from Luna Counseling Services, PLLC related to your appointments, reminders, and other relevant information.
This includes but is not limited to:
- Appointment reminders.
- Service updates or changes.
- Payment confirmations and receipts.
- Other administrative messages regarding your care.
You can opt-out of receiving SMS messages at any time by following the instructions included in any message you receive, or by contacting us directly at 936-265-9600.
4. Data Security
We take appropriate measures to protect the personal information we collect from unauthorized access, disclosure, alteration, and destruction. These measures include technical, administrative, and physical safeguards.
5. Sharing Your Information
We do not share, sell, or rent your personal information to third parties for their marketing purposes. However, we may share your information in the following circumstances:
- With Service Providers: We may share your information with trusted service providers who help us run our business, such as payment processors or email providers.
- As Required by Law: We may disclose your information to comply with legal obligations, protect our rights, or respond to legal processes (e.g., subpoenas or court orders).
- With Your Consent: We may share your information if you provide consent to do so.
6. Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including legal and regulatory requirements.
7. Your Rights
You have the right to:
- Request access to the personal information we hold about you.
- Request corrections to any inaccurate or incomplete information.
- Request the deletion of your personal information, subject to legal and contractual restrictions.
- Withdraw your consent for SMS communication at any time by opting out as described above.
If you have any questions or wish to exercise any of these rights, please contact us at 936-265-9600
8. Third-Party Links
Our website or communications may contain links to third-party websites or services. This Privacy Policy does not apply to those websites, and we are not responsible for their privacy practices. Please review the privacy policies of third-party sites before providing any personal information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website, and the "Effective Date" at the top of this policy will be updated accordingly. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Luna Counseling Services, PLLC
617 S First St
Lufkin, TX 75901
936-265-9600